Shipping & Returns

Returns Policy

Most unused, unopened items may be returned within 30 days of delivery for a full refund. Shipping costs will only be paid by us if the return is a result of our error (you received an incorrect or defective item). You should expect to receive your refund within one week of the receipt of the return. 

To return an item, please contact us directly with all the details. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Most orders placed before 9:00 AM Monday to Friday, excluding any holidays, will be shipped on the same day depending on the availability of the ordered item(s)

FREE Shipping & Handling option can be selected for domestic orders over $35.00 after any discounts. Okay Pure Naturals will select the shipping method at their discretion.  All International accounts will be charged for shipping. Local duties, taxes, customs charges etc. are customers' responsibility based on the country it is being shipped to and are not included in the shipping cost.

Orders can be shipped to virtually any address in the world. Please note that there are restrictions on some products, and cannot be shipped to certain international destinations.

When you place an order, shipping cost and delivery dates will be estimated for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please note, there might be shipping method/ carrier restrictions based on the destination.

Issues arising from packages getting lost and/or damaged in transit must be addressed to the shipping companies directly. 

Shipping rates for many items on our website are weight and your location based. The weight of the item can be found on its detail page. According to the policy of the shipping companies we use, all weights will be rounded up to the next full pound.

 

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